Frequently asked

UAE, Qatar, Oman, Greater Riyadh and Baghdad: orders before noon local time usually arrive the same day; at or after noon, the next day. Elsewhere in Saudi Arabia and Iraq: 1–3 days. International delivery: 7 days expected. We deliver every day; times are estimates.

Free in the UAE, Saudi Arabia, Oman and Qatar. Iraq: USD 10 per order. Other countries: charges depend on the shipment and destination and are confirmed before order confirmation and payment.

Yes, in the markets where it is available. COD is not available for gift orders — gifts are always card-paid so the recipient is never asked to pay.

From your account under "My orders", or from the tracking link we send by SMS, email, and WhatsApp.

Perfumes are personal and intimate, so we do not accept returns of fragrances under any circumstance — except when the fault is ours: a damaged bottle, the wrong fragrance, or a missing item. Report it within 48 hours of delivery and we'll fix it at our cost.

Send us a photo on WhatsApp within 48 hours. We'll arrange a replacement, refund, or store credit — whichever you prefer — and cover all return shipping.

Your local currency for the six supported markets: AED (UAE), SAR (Saudi Arabia), OMR (Oman), USD (Iraq, United States, and rest of world), BRL (Brazil). The price you see at checkout is exactly what you pay.

All major credit and debit cards through our secure payment processor, plus cash on delivery in supported markets and Apple Pay where available.

Yes — choose the recipient's country at checkout. We fulfil locally in the UAE, Saudi Arabia, Oman, Qatar and Iraq. Delivery is free in the UAE, Saudi Arabia, Oman and Qatar; Iraq costs USD 10 per order. For other countries, delivery is expected in 7 days, and the shipping charge is confirmed via WhatsApp before order confirmation and payment. The recipient never sees the price, and you receive a notification when they receive it.

Yes. You can write a personal message that we hand-write on a Lecmo card and place inside the box. Internal delivery instructions stay between you and our team.

Every order earns you points that can be redeemed against future purchases. The more you order, the higher your tier — Lecmo Lover, Lecmo Ambassador, then Super Star Ambassador. See your tier and points anytime in your account.

Apply through your account. We review every application by hand. Ambassadors earn a commission on every order placed through their personal link, redeemed as follows: An instant store card usable at checkout or cashable for its value, and loyalty points redeemed into a store coupon. The payout channels available to you — including bank transfer — are shown in your ambassador dashboard.