GENERAL

For full delivery details please visit our Contact Lecmo.

If you need to return an item for any reason please click HERE

Lecmo Perfume does not sell any fakes or copies.

ORDERS

Lecmo Perfume does not operate a price-matching policy.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website.

The price of a product shall be as stated on the website at the time you place your order, except in the case of obvious error. If we discover an error in the price of a product you have ordered and are unable to supply that item to you at that price we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned but will advise you of this.

We may not be able to accept your order if the product you ordered is out of stock or discontinued or if there is a problem with the authorization of the payment on your credit card. In any of these instances, our Customer Service team will contact you.

Lecmo Perfume reserves the right to cancel or refuse orders at any time, and restrict quantities of certain items.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the website.

DELIVERY

Delivery within the UAE is FREE.

We do not currently offer delivery to international destinations.

If Lecmo Perfume is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for those items. Lecmo Perfume will not be obliged to offer any additional compensation in any form for disappointment suffered.

During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods / busy periods (e.g. EID) deliveries may take a little longer than we’d hope. In these circumstances, we aim to keep our customers updated where we can and we will amend our delivery estimates accordingly. Where possible, we advise all our customers to plan their orders with plenty of time to avoid disappointment.

Once delivery has been made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery, or have been delivered incorrectly, we will not accept any liability for their loss, damage, or destruction after they have been delivered.

UNDELIVERED ITEMS

Please notify us if your order has not arrived within 7 days and we will investigate with our delivery team. Failure to do so will prevent us from being able to process your non-delivery claim, and subsequently, we will be unable to offer you a refund.

Please contact us either by calling  +971 50 887 7701 / +971  4 591 4646 Saturday to Thursday, between 10am and 6 pm, or by emailing info@lecmo.com.

Unfortunately, no compensation will be given in the rare event of a non-delivery.

PAYMENT

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Stripe. Lecmo Perfume will not be liable for charges or payment processing fees, should they apply, associated with your chosen method of payment.

CANCELLATION

Once your order has been accepted into our warehouse we are unable to make any changes to your order. We may be able to cancel your order if you contact us within 30 minutes of receiving your order confirmation (Saturday – Thursday 10am – 6pm) however this cannot be guaranteed.

The best way to get in touch would be to call our Customer Service team on +971 50 887 7701 / +971  4 591 4646 Monday to Friday, between 9 am and 5 pm. Due to the fast action required, we do not recommend using email to do this.

Once again, we are unable to guarantee any requests to cancel.

If you change your mind or want to return your item then please see our Returns information page for more details.

RETURNS / REPLACEMENT

If you decide that you’d like to return the order once you have received it, please return the unused product to us in the same condition you received it, together with the original packaging by following our Returns Procedure.

If you receive an incorrect item, you must notify us within 48 hours. We will replace the product or refund your payment, as appropriate.

For full information about how to return an item, view our returns page.

SECURITY

Lecmo Perfume does not store any credit or debit card details, all card payments are made through Shopify payments.

By the Data Protection Act 2018, we do not supply any of your details to a third party unless you have given Lecmo Perfume express permission to do so.

We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.

If you experience problems with ordering from the Site or have any questions about an order, please feel free to Contact Us.

If you wish to contact us please either email info@lecmo.com or call us on +971 50 887 7701 / +971 45914646 . Our working hours are Saturday to Thursday, 10am to 6pm, and our friendly Customer Services Team will be happy to assist you. Please note that whilst every effort is made to deal with all inquiries within 24 hours during the working week, we do operate an email system so all emails will be dealt with in the order received, and sometimes a response may take a little longer than 24 hours.

Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. You will be informed of all progress.