Return Policy – LECMO Perfume
1. Return Window
You have 48 hours (two days) from the date you receive your item to request a return or exchange.
2. Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused/unworn, with tags attached, and in the original packaging. You’ll also need the invoice or proof of purchase.
3. Replacement Guidelines
To ensure customer satisfaction, LECMO will follow these directives:
Replacement if there is any damage to pumps, caps, or bottles.
Replacement of a perfume set depending on the extent of the damage.
4. How to Start a Return
Contact us at sales@lecmo.org or +971 508877701 / +971 45914646.
If your return request is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior return authorization will not be accepted.
You can always contact us with any return-related questions at sales@lecmo.org or +971 508877701 / +971 45914646.
5. Damages & Defects
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
6. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods.
If you have questions or concerns about your specific item, please contact us.
7. Refund Policy
A full refund will be issued to the original payment method. We will process the refund as soon as possible after we receive the product, but please allow up to 30 days from the date we receive the product from you.
Refunds are processed to the original payment method, unless otherwise agreed by management.
8. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
sales@lecmo.com
+971508877701