{"id":1875,"date":"2025-08-25T23:22:14","date_gmt":"2025-08-25T23:22:14","guid":{"rendered":"https:\/\/preview.lecmo.shop\/?page_id=1875"},"modified":"2025-09-21T01:39:57","modified_gmt":"2025-09-20T21:39:57","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/lecmo.com\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1875\" class=\"elementor elementor-1875\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1c4311c wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"1c4311c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f8f02b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"1f8f02b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"126\" data-end=\"171\"><strong data-start=\"129\" data-end=\"169\">Politique de retour \u2013 LECMO Perfume<\/strong><\/h2><p>\u00a0<\/p><h3 data-start=\"2296\" data-end=\"2319\"><strong data-start=\"2300\" data-end=\"2317\">1.<\/strong> <strong>Fen\u00eatre de retour<\/strong><\/h3><p data-start=\"49\" data-end=\"150\">Vous avez <strong data-start=\"58\" data-end=\"70\">48 heures<\/strong> (deux jours) \u00e0 compter de la date de r\u00e9ception de l'article pour demander un retour ou un \u00e9change.<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><h3 data-start=\"2296\" data-end=\"2319\">\u00a0<\/h3><h3 data-start=\"2296\" data-end=\"2319\"><strong data-start=\"2300\" data-end=\"2317\">2. \u00c9ligibilit\u00e9 au retour<\/strong><\/h3><p data-start=\"174\" data-end=\"401\" class=\"translation-block\">Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre dans le <strong data-start=\"\u00ab\" data-end=\"\u00ab\">m\u00eame \u00e9tat<\/strong> que celui dans lequel vous l'avez re\u00e7u : <strong data-start=\"\u00ab\" data-end=\"\u00ab\">non utilis\u00e9\/non port\u00e9<\/strong>, avec <strong data-start=\"\u00ab\" data-end=\"\u00ab\">les \u00e9tiquettes attach\u00e9es<\/strong>, et dans son <strong data-start=\"\u201c323\u201d\" data-end=\"\u00ab\">emballage d'origine<\/strong>. Vous devrez \u00e9galement fournir la <strong data-start=\"\u00ab\" data-end=\"\u00ab\">facture ou la preuve d'achat<\/strong>.<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><h2 data-start=\"403\" data-end=\"428\">\u00a0<\/h2><h2 data-start=\"403\" data-end=\"428\"><strong>3. Lignes directrices en mati\u00e8re de remplacement<\/strong><\/h2><p data-start=\"429\" data-end=\"497\">Pour assurer la satisfaction du client, LECMO suivra ces directives :<\/p><ul data-start=\"498\" data-end=\"650\"><li data-start=\"498\" data-end=\"572\"><p data-start=\"500\" data-end=\"572\" class=\"translation-block\"><strong data-start=\"\u00ab\" data-end=\"\u00ab\">Remplacement<\/strong> en cas de dommage aux <strong data-start=\"\u201c542\u201d\" data-end=\"\u00ab\">pompes, bouchons ou flacons<\/strong>.<\/p><\/li><li data-start=\"573\" data-end=\"650\"><p data-start=\"575\" data-end=\"650\" class=\"translation-block\"><strong data-start=\"\u00ab\" data-end=\"\u00ab\">Remplacement d'un coffret de parfums<\/strong> en fonction de l'<strong data-start=\"\u201c625\u201d\" data-end=\"\u00ab\">\u00e9tendue des dommages<\/strong>.<\/p><\/li><\/ul><hr data-start=\"2291\" data-end=\"2294\" \/><h2 data-start=\"652\" data-end=\"676\">\u00a0<\/h2><h2 data-start=\"652\" data-end=\"676\"><strong>4. <\/strong><strong>Comment commencer un retour<\/strong><\/h2><p data-start=\"677\" data-end=\"970\" class=\"translation-block\">Contactez-nous \u00e0 l'adresse <a href=\"mailto:sales@lecmo.org\" target=\"_self\"><strong data-start=\"\u00ab\" data-end=\"\u00ab\">sales@lecmo.org<\/strong><\/a> ou au <strong data-start=\"\u201c713\u201d\" data-end=\"\u00ab\"><a href=\"tel:+971 508877701\" target=\"\u00ab\">+971 508877701<\/a> \/ <a href=\"tel:+971 45914646\" target=\"_self\">+971 45914646<\/a><\/strong>. <br data-start=\"\u00ab\" data-end=\"\u00ab\">Si votre demande de retour est accept\u00e9e, nous vous enverrons une <strong data-start=\"\u00ab\" data-end=\"\u00ab\">\u00e9tiquette de retour<\/strong> et des <strong data-start=\"\u201c836\u201d\" data-end=\"\u00ab\">instructions<\/strong> sur la mani\u00e8re et l'adresse \u00e0 laquelle envoyer votre colis. <br data-start=\"\u00ab\" data-end=\"\u00ab\">Les articles renvoy\u00e9s <strong data-start=\"\u201c910\u201d\" data-end=\"\u00ab\">sans autorisation pr\u00e9alable de retour<\/strong> ne seront pas accept\u00e9s.<\/p><p data-start=\"972\" data-end=\"1092\" class=\"translation-block\">Vous pouvez toujours nous contacter pour toute question relative aux retours \u00e0 l'adresse <strong data-start=\"\u00ab\" data-end=\"\u00ab\"><a class=\"decorated-link cursor-pointer\" href=\"\/fr\/\u00ab\/\" rel=\"noopener\" data-start=\"\u00ab\" data-end=\"\u00ab\" target=\"_self\">sales@lecmo.org<\/a><\/strong> ou au <strong data-start=\"\u201c1057\u201d\" data-end=\"\u00ab\">+<a href=\"tel:971 508877701\" target=\"_self\">971 508877701<\/a> \/ <a href=\"tel:+97145914646\" target=\"_self\">+971 45914646<\/a><\/strong>.<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><h2 data-start=\"1094\" data-end=\"1114\">\u00a0<\/h2><h2 data-start=\"1094\" data-end=\"1114\"><strong>5. Dommages et d\u00e9fauts<\/strong><\/h2><p data-start=\"1115\" data-end=\"1302\">Veuillez inspecter votre commande \u00e0 la r\u00e9ception et <strong data-start=\"1158\" data-end=\"1184\">contactez-nous imm\u00e9diatement<\/strong> si l'article est d\u00e9fectueux ou endommag\u00e9, ou si vous avez re\u00e7u le mauvais article, afin que nous puissions \u00e9valuer le probl\u00e8me et le r\u00e9soudre.<\/p><p>\u00a0<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><h2 data-start=\"1304\" data-end=\"1340\">\u00a0<\/h2><h2 data-start=\"1304\" data-end=\"1340\"><strong>6. Exceptions \/ Articles non retournables<\/strong><\/h2><p data-start=\"1341\" data-end=\"1560\" class=\"translation-block\">Certains types d'articles ne peuvent pas \u00eatre retourn\u00e9s, tels que les <strong data-start=\"\u00ab\" data-end=\"\u00ab\">produits personnalis\u00e9s<\/strong> (commandes sp\u00e9ciales ou articles personnalis\u00e9s) et les <strong data-start=\"\u201c1455\u201d\" data-end=\"\u00ab\">produits de soins personnels<\/strong>. <br data-start=\"\u00ab\" data-end=\"\u00ab\">Si vous avez des questions ou des pr\u00e9occupations concernant un article sp\u00e9cifique, veuillez nous contacter.<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><p>\u00a0<\/p><h2 data-start=\"1562\" data-end=\"1578\">\u00a0<\/h2><h2 data-start=\"1562\" data-end=\"1578\"><strong>7. Politique de remboursement<\/strong><\/h2><p data-start=\"1579\" data-end=\"1810\" class=\"translation-block\">Un <strong data-start=\"\u00ab\" data-end=\"\u00ab\">remboursement complet<\/strong> sera effectu\u00e9 selon le <strong data-start=\"\u201c1619\u201d\" data-end=\"\u00ab\">mode de paiement initial<\/strong>. Nous traiterons le remboursement <strong data-start=\"\u00ab\" data-end=\"\u00ab\">d\u00e8s que possible<\/strong> apr\u00e8s r\u00e9ception du produit, mais veuillez pr\u00e9voir un d\u00e9lai <strong data-start=\"\u201c1746\u201d\" data-end=\"\u00ab\">pouvant aller jusqu'\u00e0 30 jours<\/strong> \u00e0 compter de la date \u00e0 laquelle nous avons re\u00e7u le produit que vous nous avez renvoy\u00e9.<\/p><p data-start=\"1812\" data-end=\"1908\" data-is-last-node=\"\" data-is-only-node=\"\">Les remboursements sont trait\u00e9s par <strong data-start=\"1841\" data-end=\"1868\">mode de paiement initial<\/strong>sauf accord contraire de la direction.<\/p><hr data-start=\"2291\" data-end=\"2294\" \/><h3 data-start=\"2296\" data-end=\"2319\">\u00a0<\/h3><h3 data-start=\"2296\" data-end=\"2319\"><strong data-start=\"2300\" data-end=\"2317\">8. Contactez-nous<\/strong><\/h3><p data-start=\"2320\" data-end=\"2455\">Si vous avez des questions concernant notre politique de protection de la vie priv\u00e9e, veuillez nous contacter \u00e0 l'adresse suivante<br data-start=\"2393\" data-end=\"2396\" \/><a href=\"mailto:sales@lecmo.com\">sales@lecmo.com<\/a><br data-start=\"2424\" data-end=\"2427\" \/><a href=\"tel:+971508877701\">+971508877701<\/a><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retour \u2013 Parfum LECMO 1. Fen\u00eatre de retour Vous disposez de 48 heures (deux jours) \u00e0 compter de la date de r\u00e9ception<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1875","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/pages\/1875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/comments?post=1875"}],"version-history":[{"count":0,"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/pages\/1875\/revisions"}],"wp:attachment":[{"href":"https:\/\/lecmo.com\/fr\/wp-json\/wp\/v2\/media?parent=1875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}